Dispatch and payment
1. The customer places an order by entering the details of the source material on the website, sending the source material to clicktranslate™ and agreeing to the amount shown in advance and to the GTC. However, an order shall only be deemed to have been placed if the customer's payment for the service is received in the account of clicktranslate™ or KERN AG before the service is performed and the work created.
2. Payment is due at the time the order is placed.
3. Payment can be made in euros by credit card, direct debit, invoice and PayPal. Payment by credit card, direct debit and invoice is processed by PayPal. Please note that we can only begin work on a translation once payment has been received in one of our accounts.
4. Your order will be dispatched by Deutsche Post / DHL.
5. We only ship to Germany as standard. If you require shipping to another country, please send us an e-mail to info@e-kern.com and let us know the delivery address, country and postcode. We will then inform you shortly whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, as we have to enquire about the shipping options and costs in advance with our shipping partner.
6. We charge a flat rate of EUR 4.95 shipping costs per order for shipping within Germany.