Cancellation policy

1. In the event of cancellation, all services rendered and a cancellation fee of 50% of the order value will be charged. In the case of an express translation, a cancellation fee of 100% of the order value will be charged. 
2. Complaints will only be recognised in commercial transactions if they are made in writing immediately after the translation has been handed over or the service has been provided in the case of obvious defects, immediately after the translation or service has been checked in the case of recognisable defects, and immediately after the defect has been discovered in the case of hidden defects, with a substantiated description of the defect. Complaints must also be made in writing in non-commercial transactions, stating the exact nature of the defect. In the case of commercial and non-commercial transactions, in the case of obvious defects, all complaints shall be excluded two weeks after delivery of the translation or after provision of the service, in the case of recognisable defects four weeks after delivery of the translation or after provision of the service, otherwise four weeks after discovery of a hidden defect by the customer. In the event of justified, duly notified defects, clicktranslate™ shall have the right, at its discretion, to rectify the translation or service at least twice or to provide a new translation or service. The customer remains obliged to accept the service provided and to make payment. 
3. You may cancel your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfilment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and not before fulfilment of our obligations in accordance with § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGGBG. Timely dispatch of the cancellation is sufficient to comply with the cancellation period. 
4. The cancellation is to be sent to:
   Address: Kurfürstenstraße 1, 60486 Frankfurt am Main
   Fax: +49 (0)69 75 13 53
   E-mail: info@e-kern.com. 
5. In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the services received in whole or in part or only in a deteriorated condition, you may have to compensate us for the value. This may mean that you must nevertheless fulfil the contractual payment obligations for the period up to the cancellation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation notice and for us when we receive it. Your right of cancellation expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of cancellation.